Digerati Experts — Service Matrix

• Zero-trust access for users and locations.
• Cloud firewall, DNS protection, and web filtering.
• Always-on secure tunnels for remote and branch.
• Central analytics for usage, risks, and troubleshooting.

• 3-2-1 strategy: local + cloud, immutable options.
• Server image backups and rapid bare-metal restores.
• Workstation backups with self-service recovery.
• RPO/RTO targets, runbooks, and testing cadence.

DE Workplace bundles the everyday tools and processes people need to do their jobs — email, files, chat/meetings — and wraps them with smooth onboarding/offboarding, simple HR forms & approvals, and role-based access. It’s designed for non-technical teams and IT alike:

• New hires day-one ready: accounts created, devices prepared, access granted by role.
• Keep work organized: shared drives and team spaces with sensible retention and safety.
• Click-to-approve HR tasks: PTO, access requests, name/role changes — all tracked.
• Get things signed fast: eSignature templates for offers, NDAs, and policies.
• Keep everyone on the same page: a lightweight intranet for news and resources.
• Grow with you: analytics on the employee journey and optional automation.

We support Microsoft 365, Google Workspace, and Zoho for mail/calendars/files — without listing or locking to any specific vendor brand inside the matrix.

Start where you are

• We layer our secure access edge on top of your current network — existing Wi-Fi, switches, routers, firewalls, and ISPs. No forklift required.
• While legacy gear is in warranty/support, we manage it. If it’s out of support, we provide best-effort assistance and document risks.

Warranty / End-of-Life policy

• When devices are out of warranty or reach End-of-Life, moving to supported hardware is required for ongoing managed service.
• Financing and flexible billing are available for replacements.
• At refresh, you choose:
  • DE Fully-Managed Network: gateway, Wi-Fi, switches, routers, firewalls, and failover ISP options.
  • Hybrid: mix DE gear with select existing components that remain supported.
  Networking can be a separate service or an add-on to your Managed IT or MSSP security plan.

What our SASE layer delivers

• Zero-Trust Network Access: identity- and role-based access to apps and resources for on-site and remote users.
• Cloud Firewall / Secure Web Gateway: policy enforcement and safe internet access without backhauls.
• DNS & Content Filtering: block malicious domains and inappropriate content.
• TLS/SSL Inspection & Threat Prevention: intrusion prevention with reputation and signatures.
• Device Posture & Conditional Access: ensure devices meet security standards before they connect.
• Optimized SD-WAN: intelligent path selection, QoS, and seamless multi-ISP/failover.
• Site-to-Site & Cloud Connect: private, encrypted connectivity between offices and public-cloud workloads.
• Wi-Fi Protection & Segmentation: separate guest, IoT, and corporate traffic; identity-aware policies.
• Data Loss Prevention (DLP): detect and control sensitive data movements.
• Unified Analytics & Reporting: per-user/device visibility and compliance-friendly reports.
• Cloud-Managed Simplicity: centralized policy, fast rollouts, and no manual firmware juggling.

Lifecycle steps at a glance

1. Assessment: inventory, warranty/EOL check, risk notes for any out-of-support hardware.
2. Layer SASE: add the secure edge to your current network for immediate protection.
3. Refresh decision: when EOL is reached, choose DE network, Hybrid, or like-for-like supported replacements (financing available).
4. Operate: ongoing monitoring, policy tuning, and compliance reporting.