🛡️ Digerati Experts
Plan Overview
This plan provides a framework to be followed in the event of a major disaster or disruption to the day-to-day operations of your organization.
Key Components
- Primary Head Office location with all staff and IT infrastructure
- Multiple warehouse locations for operations
- Designated Disaster Recovery failover site
- Pre-configured backup systems and procedures
The failover site can be utilized for an extended period should the Head Office be affected by a disaster (flood, fire, etc.) that prevents viable operation from the primary site.
Business Continuity Objectives
🎯 Minimize Interruptions
Reduce disruptions to normal business operations
🛡️ Limit Damage
Control the extent of disruption and damage
💰 Economic Impact
Minimize financial losses from interruptions
📋 Alternative Operations
Establish backup operational methods in advance
📞 Emergency Procedures
Ensure all contacts know emergency protocols
⚡ Rapid Restoration
Enable smooth and quick service restoration
Office & Warehouse Locations
🏢 Primary Office (Head Office)
Description: Head Office housing all staff and IT infrastructure (servers, desktops, printers)
Phone: [Insert Phone Number]
Contact: [Insert Name]
Address: [Insert Address]
📦 Warehouse Location 1
Description: Primary warehouse with no IT infrastructure
Phone: [Insert Phone Number]
Contact: [Insert Name]
Address: [Insert Address]
🚨 Warehouse Location 2 / Failover Site
Description: Secondary warehouse prepared as Disaster Recovery failover site
Phone: [Insert Phone Number]
Contact: [Insert Name]
Address: [Insert Address]
Failover Site Capabilities
- Desk space for up to 10 users
- Parking for up to 15 vehicles
- Can be used indefinitely during disaster scenarios
- Pre-configured Internet connection with Static IP
- Cloud backup services with hourly replication
- PSTN phone line for call forwarding
- HP Colour Laserjet printer configured and operational
- 24 Port Netgear Gigabit switch for network connectivity
- Spare PCs, monitors, and cabling available
Important Contacts
External Contacts
🔧 Primary IT Provider
Service: Server, Desktop & Network Infrastructure
Contact: [Insert Name]
Phone: [Insert Phone Number]
💾 Backup Storage Provider
Service: Secure offsite backup storage
Contact: [Insert Name]
Phone: [Insert Phone Number]
🌐 Internet Provider (DR Site)
Service: ADSL service to disaster recovery site
Contact: [Insert Name]
Phone: [Insert Phone Number]
🌐 Internet Provider (Head Office)
Service: Ethernet service to main office
Contact: [Insert Name]
Phone: [Insert Phone Number]
🌍 DNS & Web Hosting
Service: DNS records and website hosting
Contact: [Insert Name]
Phone: [Insert Phone Number]
📧 Email Security Provider
Service: Hosted email security services
Contact: [Insert Name]
Web: [Insert Web Address]
☎️ Phone Line Provider
Service: Phone services and call diversion
Contact: [Insert Name]
Phone: [Insert Phone Number]
📞 Phone System Installer
Service: Phone system installation and support
Contact: [Insert Name]
Phone: [Insert Phone Number]
Internal Contacts
Note: Maintain an updated list of key internal personnel with contact information including mobile phones and alternate contact methods.
Add internal contacts for: Financial Controller, Operations Manager, Department Heads, IT Staff, and other key personnel.
Technical Information
🌐 Internet Connection Details
Username: [Insert Username]
Password: [Insert Password]
Static IP: [Insert IP Address]
💾 Backup System Details
Backup Password: [Insert Password]
Cloud Username: [Insert Username]
Cloud Password: [Insert Password]
🖥️ Server TCP/IP Configuration
IP Address: [Insert IP]
Subnet Mask: 255.255.255.0
Default Gateway: [Insert Gateway]
DNS: [Insert DNS]
👤 Domain Administrator
Username: [Insert Username]
Password: [Insert Password]
Backup Procedures
Backup Schedule:
- Local backups to external USB drive: Hourly
- Cloud replication: Hourly
- Backup verification: Daily
- Disaster recovery simulation: Quarterly (every 3 months)
Recovery Target: 80% operational capacity within 4 hours
Virtual Boot Time: 30-90 minutes typical
Recovery Procedures
Immediately inform all senior management of the disaster situation.
Financial ControllerContact and convene the disaster recovery team including senior management and necessary suppliers.
Financial ControllerDetermine the degree of the disaster and identify which areas of the plan need to be enacted.
Disaster Recovery TeamContact personnel at the backup site and prepare the facility as necessary.
Financial ControllerFollow the cloud recovery checklist to boot the application server virtually. Reference documentation stored with this plan.
IT Company (Trained Personnel Only)Set up the 24-port switch and connect spare computers to the network. Configure with Admin credentials.
IT CompanyCreate account at www.utbox.net for fax services. Contact phone provider to forward faxes to temporary number.
Financial Controller / IT CompanyOnce operational, reconvene the disaster recovery team to plan long-term recovery strategy.
Disaster Recovery Team