🚀 Client Resources Hub

Click the "Submit a Ticket" card above or visit our support portal directly at support.digeratiexperts.com/portal. Provide a detailed description of your issue including any error messages, and our team will respond promptly. For urgent matters requiring immediate attention, please call our 24/7 emergency hotline.

We offer 24/7/365 support coverage for all critical issues. Our standard business hours are Monday through Friday, 8:00 AM to 6:00 PM local time, with extended support available after hours and on weekends. Priority tickets typically receive a response within 1 hour during business hours, while standard tickets are addressed within 4 hours.

Click the "Remote Session" card above or visit help.digerati-experts.com/client/digeratiexperts. You'll receive a unique session code to share with our technician. Our remote sessions use bank-level encryption and require your explicit permission before any actions are taken. No software installation is required - simply run the lightweight client from your browser.

Your complete service level agreement (SLA), contract details, and billing information are available in your secure client portal. You can also contact your dedicated account manager directly for any questions about your service plan, coverage levels, or to discuss upgrades to your current agreement.

Submit a ticket through our portal with the new employee's full details at least 3-5 business days before their start date. Include their name, position, department, required software access, and any special hardware needs. We'll coordinate complete workstation setup, account provisioning across all systems, security training scheduling, and provide a comprehensive onboarding checklist.

Immediately contact our 24/7 emergency security hotline. Do not attempt to investigate on your own, as this could compromise evidence. Our security team will initiate our incident response protocol, isolate affected systems, conduct forensic analysis, and work with you to contain and remediate the threat while preserving business continuity.

We recommend updating passwords every 90 days for standard accounts and every 60 days for administrative accounts. However, more important than frequency is using strong, unique passwords for each service. We strongly recommend using our enterprise password manager solution, which generates and securely stores complex passwords, eliminating the need for frequent manual changes while maintaining security.

Yes! We provide secure remote access through multiple methods including VPN connections, cloud-based file storage, and remote desktop services. All remote access is encrypted and protected by multi-factor authentication. Check our "Mobile & Remote Work" resources section for setup guides, or contact support for personalized assistance configuring remote access on your devices.