Digerati Experts — ProActive Ecosystems

MSP • MSSP • Network Architecting

Basic IT Advanced Security Enterprise
Secure Email & Productivity
Unified Ticketing & Support Desk
Automated Backups + SaaS Archiving
Cloud File Sharing (Compliance Controls)
Endpoint & Email Protection
Data Loss Prevention & Encryption
24/7 SOC + Threat Detection
DRaaS (Disaster Recovery) Add-On
Optional Add-On
Risk Assessments + Insurance Readiness
Automated Risk Dashboards
Continuous Compliance Monitoring
Audit-Ready Documentation
Policy Tracking & Evidence Collection
Compliance Seals & Certifications
Proactive Patch & IT Management
Network Architecting
Security Awareness Training
Executive Risk Dashboards
Business Continuity Planning
UCaaS / VoIP Telephony Add-On
Optional Add-On
Extended Cloud Backup Add-On
Optional Add-On
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Digerati Experts — Service Guarantees & Core Values

Aligned with our ProActive Ecosystems approach

Our Service Guarantees

Tech-Answered Calls

You reach a technician—fast.

On-Site On-Time

We show up when we commit.

Make-It-Right Promise

Clear remediation & accountability.

SLA Commitment

Measured response & resolution.

Proof-Before-Partnership

Pilot or limited engagement available.

Information Privacy

Security & discretion by default.

Easy Transitions

Support for switching from your current MSP.

No Voicemail Dead-Ends

Live triage, real follow-through.

Satisfaction First

We’re not happy unless you are.

Our Core Values

Integrity First

Every decision measured against what’s right.

Ownership

We take responsibility, end-to-end.

Agility

Forward-looking, flexible, and fast.

Respect

Clients, teammates, and competitors alike.

Keep Promises

Commitments matter. We honor them.

How It Works — 4 Steps

  • Basic IT — productivity suite support, unified ticketing, SaaS backups, secure file sharing
  • Advanced Security — endpoint & email protection, SOC/MDR, DLP & encryption, risk reporting
  • Enterprise — continuous compliance (SOC 2, HIPAA, ISO), audit-ready documentation, evidence management

UCaaS/VoIP and DRaaS are available as add-ons.

Essentials

  • Anti-malware & anti-ransomware
  • Email security & spam filtering
  • Multi-factor authentication (MFA)
  • Web gateway protection

Advanced

  • 24/7 SOC/MDR with human-led response
  • SIEM & internal threat detection
  • DLP, encryption & application controls
  • Dark web exposure monitoring

Compliance

  • Continuous control monitoring
  • Policy tracking & evidence collection
  • Compliance dashboards & reporting
  • Certification readiness (e.g., SOC 2/HIPAA)

SaaS & Endpoint

  • Microsoft 365 / Google Workspace backups
  • Endpoint file backup & archiving
  • Retention policies aligned to risk

Servers & BDR

  • Image-based server backup
  • Local + cloud BDR
  • Recovery objectives set by workload

Disaster Recovery

  • DR runbooks and testing
  • Cloud failover & warm standbys
  • Executive continuity dashboards
  • UCaaS / VoIP (add-on)
  • Firewall with IDS/IPS
  • Network monitoring & automation
  • Mobile device management (MDM)
  • Access control & video surveillance
  • Structured cabling & power management
  • Virtual desktop & server hosting
  • Website & application monitoring

We scope site services to your environment and budget.

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*Content structure adapted to Digerati Experts from common industry comparisons and selection flows.*