ProActive Ecosystem — One‑Page Service Matrix
A single, unified view of your client‑facing plans and deliverables.
| Capability / Module | IT Essentials | Office | Business | Enterprise |
|---|---|---|---|---|
| DE Workplace (Managed Core IT) | ||||
| Helpdesk & Remote Support | ✓ | ✓ | ✓ | ✓ |
| Identity & Access Management | Password policy + MFA | SSO for M365 + core apps | SSO + Conditional Access + Password Manager | SSO + Conditional Access + Advanced policies |
| Patching & OS/App Updates | ✓ | ✓ | ✓ | ✓ |
| M365 Licensing & Support | BYO licensing; support optional | Business Standard included (annual) + basic support | Business Premium included + admin support | E3/E5 (scoped) + advanced support |
| Security Track (choose level per client) | ||||
| Endpoint Protection | Baseline: Next‑gen AV | Advanced: EDR + rollback | Advanced: EDR + rollback | MDR/SIEM: 24×7 monitored |
| Browser Protection (Atakama) | Optional add‑on | Optional | ✓ Included | ✓ Included + managed policies |
| CloudShield (SASE) — Zero‑Trust Network Access | ||||
| Secure App/Resource Access (VPN‑less) | Optional add‑on | ✓ Core | ✓ Core | ✓ Core + Advanced Controls |
| Backup & Disaster Recovery | ||||
| Workstation Backup | Optional add‑on | ✓ Files | ✓ Files + Image | ✓ Files + Image + Test Restores |
| Server/DB Backup | Optional add‑on | Optional | ✓ | ✓ + DR Runbooks |
| CoreStack (Network / Servers) | ||||
| LAN/WAN & Wi‑Fi Management | Optional add‑on | ✓ Essentials | ✓ Segmented | ✓ Segmented + NAC |
| Server Management | Optional add‑on | Optional | ✓ | ✓ + Hardening |
| Compliance Track (choose level per client) | ||||
| Policies, ISMS, Risk Register | Starter: Core policies | Standard: ISMS + risk | Standard: ISMS + vendor DD | Audit: Evidence + reporting |
| Reporting & Reviews | Quarterly | Monthly summary | Monthly + remediation | Monthly + audit‑ready packs |
How to Quote (fast): 1) Pick Tier (Office/Business/Enterprise for most SMBs). 2) Select Security level (Advanced is default; MDR/SIEM for high‑risk). 3) Select Compliance level (Standard is default; Audit for regulated). 4) Add optional CoreStack/Server & DR items as needed. 5) Confirm base minimum ($1,200/site) and per‑user pricing.
✓ Single system: These are the only client‑facing plan names.
✓ Tracks: Security & Compliance levels are overlays, not separate plans.
✓ Modules: DE Workplace, CloudShield, CoreStack, and Backup/DR power each tier.
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