Digerati Experts — ProActive Ecosystem
Digerati Experts — ProActive Ecosystem
Managed Support & Security

Simple, predictable IT — with enterprise safeguards.

Service Desk is included for everything we sold you. For out-of-scope needs, our Help Desk and TechPoints keep costs predictable. Compliance-ready backup, modern workplace, and zero-trust networking are built in.

Plans & Pricing

Simple options. Real coverage. Scale as you grow.
Foundation

Basic IT

$165 /user·mo
Great for stable, low-risk environments
  • Service Desk included for covered solutions
  • Device management & OS/app patching
  • Workstation image & file backup
  • Microsoft 365 / Google admin
  • Asset inventory & health reporting
  • Standard business-hours SLAs
Estimated total for 12 seats
High Assurance

Enterprise

$345 /user·mo
Regulated, security-sensitive, or rapid-growth orgs
  • Everything in Advanced Security
  • Centralized log visibility & proactive tuning
  • Zero-trust network access & policy orchestration
  • Compliance evidence packs (HIPAA / SOC 2 readiness)
  • Priority response SLAs & after-hours coverage
  • Disaster recovery testing for critical systems
Estimated total for 12 seats
Compare features
 
Basic
Advanced
Enterprise
Service Desk for covered solutions
Device mgmt & patching
Workstation image + file backup
Advanced endpoint defense
Email & SaaS protection
MDM & security baselines
Security awareness training
Centralized log visibility
Zero-trust network access
Compliance evidence packs
Priority SLAs & after-hours
DR testing for critical systems

Terms: Month-to-month available · $750/mo minimum · 10% NFP/Edu · 5% annual prepay discount · Custom pricing for 100+ seats.

Support Programs

Service Desk (included) & Help Desk (pay-per-use)
Included

DE Service Desk — Included Features

  • Unlimited remote & onsite support for covered solutions
  • Troubleshooting for systems and cloud services purchased through DE
  • Patch management & updates for covered devices
  • End-user support for covered workstations, servers, and apps
  • Escalation & vendor management (we own the relationship if we sold it)
  • SLA response times as defined in your Managed Services Agreement
Pay-Per-Use

DE Help Desk — Out-of-Scope Support

Covers issues on systems or devices not purchased or managed by DE.

What counts as out-of-scope?
  • Personal/home PCs or phones not under DE management
  • Third-party hardware/software not purchased via DE
  • One-off requests (unsupported SaaS, hobby printers, personal Wi-Fi)
  • Legacy systems you declined to upgrade
$175 / remote issue
Flat fee
$275 / onsite issue
Within service radius

Minimum: 1 TechPoint if billed via TechPoints.

Backup & Recovery

Image, file, and volume protection with cloud recovery

Full System Image

Bare-metal recovery of OS, apps, data, and settings. Restore to same hardware, dissimilar hardware, or a VM.

File & Volume Level

Granular file/folder restore and targeted partition protection for flexibility and speed.

Flexible Targets

Local disk/NAS, DE cloud repository, or external media for layered resilience.

DE Protection

Web apps, endpoints, identity, and threat visibility

Web Apps We Safeguard

  • Microsoft 365
  • Google Workspace
  • Slack
  • Dropbox
  • Box
  • Salesforce

Security Capabilities

  • Endpoint security and endpoint detection & response
  • Browser security
  • Email and cloud app security
  • User and endpoint data governance
  • Cyber risk assessments
  • Penetration testing
  • Security awareness training
  • Mobile device management
  • SIEM — hosted & managed by DE Cloud

DE Workplace

Identity, device, and access platform

Unified Device Management

Manage Windows, macOS, and Linux from one pane of glass.

Cloud Directory

Modern, cloud-native directory with SSO and lifecycle controls.

Hybrid Work Enablement

Unified identity & access for remote and on-site users.

Automated On/Offboarding

Provision and deprovision users and apps automatically.

Passwordless & Zero Trust

MFA, conditional access, and dynamic policies.

Compliance Support

Audit logging and policy enforcement for HIPAA, PCI, GDPR, SOC 2.

DE Infrastructure

Networking options & pricing

DE Zero-Trust Connect (SASE)

Cloud-delivered secure access with policy-based controls.

DE CoreStack Network

On-premises network stack managed by DE.

DE SecureSite Pro (Bundle)

Best of both: physical + cloud for defense-in-depth.

$500
Setup fee

Includes 2 hours of networking & cable run. Materials not included.

$100/mo
Site Network
$200/mo
SASE Cloud Network
$290/mo
Combined Physical + Cloud Network

Includes licensing, updates, upgrades, physical gear, and 4 user accounts.

$20 per additional user.

Optional: Unified Communications (VoIP)

Per-seat pricing available on request.

See also: Networking Pricing Calculator ↗

TechPoints

Flexible, on-demand Help Desk credits

What are TechPoints?

  • 1 TechPoint = 15 minutes of remote support
  • Billed in 1-point increments
  • Use for out-of-scope issues via Help Desk

Buy Bundles

  • 10 TechPoints (2.5 hrs) — $250
  • 25 TechPoints (6.25 hrs) — $550
  • 50 TechPoints (12.5 hrs) — $1,000

Bigger bundles = better value.

Earn Credits

  • Client referrals that convert
  • QBR participation
  • Early invoice payments
  • Bonus credits with select projects

Minimum Help Desk billing via TechPoints: 1 TechPoint.

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