ProActive Ecosystem - Complete Service Platform

ProActive Ecosystem

Security-First IT & Managed Services
Built for Modern Business

Service Tiers

Building from foundation to strategic leadership

01
🟢

IT Essentials

Foundation Layer

24×7 Support Monitoring Endpoint Protection Patch Management

Support Services

  • Help desk & ticketing
  • Remote/onsite support
  • User & device management
  • Password resets & IAM

Centralized Services

  • RMM monitoring & alerts
  • AV/EDR protection
  • Asset management
  • Basic documentation
02
🟡

Office

Workplace Enablement

Identity & SSO Backup/DR MFA Network Security

Enhanced Services

  • M365/Google backup & DR
  • Identity & MDM
  • DNS filtering & SASE
  • Vulnerability management

Security

  • MFA enforcement
  • Server hardening
  • Firewall deployment
  • Encryption controls
03
🔵

Business

Advanced Protection & Compliance

SIEM/SOC Zero Trust Compliance Pen Testing

Advanced Security

  • SIEM/SOC & log correlation
  • IDS/IPS monitoring
  • Vuln scanning & remediation
  • Zero Trust architecture

Professional Services

  • Risk assessments & pen tests
  • Compliance (SOC 2, HIPAA)
  • BCDR & tabletop exercises
  • SSO/SAML integrations
04
🔴

Enterprise

Strategic Leadership & Governance

vCIO IT Roadmap M&A Integration Governance

Complex Projects

  • Multi-site/cloud rollouts
  • M&A integration
  • Advanced compliance

vCIO Services

  • 12–36 month IT roadmap
  • Budgeting & TCO optimization
  • QBRs with KPIs
  • Governance & audit prep
  • Vendor management

Interactive Service Matrix

Compare capabilities side-by-side • Pin your tier • Highlight differences

Capability
Core

IT Essentials

Core IT only

Popular

Office

$65 /user·mo*

Best Value

Business

$95 /user·mo*

Custom

Enterprise

Multi-site + MDR/SIEM

Capability
IT Essentials
Office
Business
Enterprise
Help Desk & SLA
8×5
8×5 + Priority
VIP + 24×7 opt
Remote Monitoring & Alerting
Patch & App Management
Remote Support & Quick Assist
IT Documentation & Knowledge Base
Standard
Comprehensive
Full + Client access
Client Portal & Ticketing
Asset & Warranty
Basic
Full
Lifecycle + budgeting
Executive Reporting & QBRs
Semi-annual
Quarterly
Monthly
IT Governance & Roadmaps
Included
vCIO
Semi-annual
Quarterly
Monthly
Capability
IT Essentials
Office
Business
Enterprise
Baseline Threat Protection
Data Safeguards & Identity Controls
Email Security & MFA
Secure gateway
Advanced gateway
Advanced + SSO
Endpoint Detection & Response
EDR
EDR + rollback
EDR + MDR
Security Awareness & Phishing
Baseline
Interactive + sims
Role-based + sims
SaaS App Security Monitoring
Optional
Dark Web Monitoring
SIEM / SOC
Included
Included
Security & Compliance Reporting
Monthly
Weekly
Capability
IT Essentials
Office
Business
Enterprise
Workstation Backup
Add-On
Included
Included
Server Backup
Add-On
Key servers
All servers
SaaS Suite Backup (mail/files)
Optional
Included
Included
DR Runbooks
Included
Recovery Tests
Annual
Quarterly
Capability
IT Essentials
Office
Business
Enterprise
Account Setup & Offboarding (major suites)
Standard
Standard + devices
Advanced + automation
New-Hire Kits & Device Provisioning
Optional
Included (standard builds)
Included (custom builds)
Email, Calendar & Contacts
Team Chat & Video Meetings
✓ + Admin controls
Drive & Document Sharing
Team drives
+ retention
+ data-loss protection
HR Forms & Approvals (PTO, access, changes)
Templates
Automated flows
+ HRIS sync
eSignature & Agreements
Optional
✓ + templates
Intranet & Announcements
Basic news page
Branded hub
Hub + audiences
Training Library & How-To Guides
Starter set
Role-based
Role-based + custom
Identity & Access for Roles/Teams
Groups
SSO mapping
+ conditional access
App Provisioning (SSO)
Manual
Catalog-based
Catalog + rules
Employee Lifecycle Analytics
Quarterly
Monthly
Capability
IT Essentials
Office
Business
Enterprise
Secure Access (SASE)
Included
Included
Included
LAN / WAN Management
Add-On
Add-On
Add-On
Included as needed
MDM (desktop & mobile)
Add-On
Optional
Included
Full policy
Capability
IT Essentials
Office
Business
Enterprise
Policies & ISMS
Add-On
Included
Included
Risk Register
Annual
Annual
Quarterly
Vendor Due Diligence
Basic
Standard
Advanced
Compliance Portal & Reports
Included
Included
Audit Preparation
Coached
Governance Workshops
Semi-annual
Quarterly
*Pricing shown is illustrative; quotes reflect users, sites, and scope. Base minimum: $1,200 per site.

Visual Summary

Hierarchy of capabilities

🔴 ENTERPRISE
Strategic Leadership & Governance
🔵 BUSINESS
Advanced Protection & Compliance
🟡 OFFICE
Workplace Enablement
🟢 IT ESSENTIALS
Foundation Layer