Service Tiers Overview
Understanding our managed IT and security service packages
How Our Service Tiers Work
Our ProActive Ecosystem offers four progressive service tiers, each building upon the previous level. This page helps you understand which tier fits your organization's needs.
IT Essentials
Foundation-level managed IT services for organizations starting their technology journey.
- 24×7 Monitoring
- Help Desk Support
- Patch Management
- Basic Security
Contact for pricing
Office
Complete workplace enablement with enhanced security and backup solutions.
- Everything in Tier 1
- MFA & Identity Management
- Backup & Disaster Recovery
- SASE Network Security
$65 /user/month
Business
Advanced security and compliance for organizations with regulatory requirements.
- Everything in Tier 2
- SIEM/SOC Monitoring
- Compliance Support
- Risk Assessments
$95 /user/month
Enterprise
Strategic IT leadership with vCIO services and complex project management.
- Everything in Tier 3
- Virtual CIO Services
- IT Roadmap Planning
- M&A Integration
Custom Quote
Visual Service Hierarchy
Our service tiers build progressively. Click any level to explore detailed features.
Service Tier Details
Explore what's included in each tier. Each level includes everything from the previous tiers plus additional capabilities.
IT Essentials
Foundation Layer
Support Services
- Help desk & ticketing
- Remote/onsite support
- User & device management
- Password resets & IAM
Centralized Services
- RMM monitoring & alerts
- AV/EDR protection
- Asset management
- Basic documentation
Office
Workplace Enablement
Enhanced Services
- M365/Google backup & DR
- Identity & MDM
- DNS filtering & SASE
- Vulnerability management
Security
- MFA enforcement
- Server hardening
- Firewall deployment
- Encryption controls
Business
Advanced Protection & Compliance
Advanced Security
- SIEM/SOC & log correlation
- IDS/IPS monitoring
- Vuln scanning & remediation
- Zero Trust architecture
Professional Services
- Risk assessments & pen tests
- Compliance (SOC 2, HIPAA)
- BCDR & tabletop exercises
- SSO/SAML integrations
Enterprise
Strategic Leadership & Governance
Complex Projects
- Multi-site/cloud rollouts
- M&A integration
- Advanced compliance
vCIO Services
- 12–36 month IT roadmap
- Budgeting & TCO optimization
- QBRs with KPIs
- Governance & audit prep
- Vendor management
Detailed Service Comparison
Compare all services across tiers to find the perfect fit for your organization.
IT Essentials
Foundation
Office
$65/user/mo*
Business
$95/user/mo*
Enterprise
Quote
Frequently Asked Questions
Common questions about our service tiers
Yes, you can upgrade or adjust your tier at any time. We'll work with you to ensure a smooth transition and proper onboarding for new services.
Pricing includes all services listed in your selected tier. Some add-ons (like additional backup storage or specialized compliance support) may incur additional costs, which we'll discuss during your consultation.
We recommend starting with a consultation. Generally, Office tier suits most SMBs, Business tier is ideal for regulated industries or those with compliance needs, and Enterprise is for complex, multi-site organizations requiring strategic IT leadership.
We typically offer annual agreements with options for monthly or quarterly payment terms. This allows us to provide the best service quality and maintain consistent security standards for your organization.
Our tiers are cumulative - each tier includes everything from the tiers below it. If you need specific services from different tiers, we can create a custom package that meets your exact requirements.
